About Us SOFTPLANET LTD are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at support@softplanetgroup.com
Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and Add to shopping cart. After you have finished your selection, click on "Go to Checkout" and you will be asked for a few personal details. Finally, you will be forwarded to WorldPay who we have assigned to securely process any credit card transactions.
Refund Policy Products which are to be returned should be unopened and any licence agreements unopened. We shall not except goods which are opened, if returned they should also be sent registered post as we do not accept responsibility for any lost items. When we are satisfied the goods meet those requirements then the customer shall receive a full refund.
We accept Most Credit Cards Please do not send us credit card numbers through e-mail. We do not process credit cards credit card numbers should never be sent this way.
Delivery Schedule We deliver your order right away. We will normally send your order to you in 7 business days. International orders are generally received between 7-10 days.
Back Orders If your item is not in stock, we will back order for you. You will always be e-mailed with the option to cancel your order if you would rather not wait.
Tax Charges For all orders an additional amount of 17.5% VAT is added. If you are tax exempt then you should have to claim monies back from your local authority.
Guarantee We guarantee your satisfaction. All of our products come with a 30-day no quibble guarantee.
Reaching Us If you need to reach us, please e-mail us at support@softplanetgroup.com, alternatively, you can call on +44 (0)1333 424 425 (International +44 ) or fax us on +44 (0)1333 424 425 or write to us at: SOFTPLANET LTD, 36 Kilrymont Road, St. Andrews, Fife, KY16 8DE, SCOTLAND, UK
Privacy Policy SOFTPLANET LTD do not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option. We guarantee your privacy and will not sell your e-mail address to any other parties.
